Warranty and Service
Last updated: 10.09.2026
The warranty for sold goods is subject to the Consumer Protection Regulations (Warranty and After-Sales Service), 5766-2006, the warranty certificate, and the invoice. The document attached to the invoice / packaging is the determining factor regarding the warranty period and the service provider. This document does not commit to a period longer than that specified in the invoice or by law.
Service provider: XmodZ, Company No. 038528261, David Sakharov 17, 2nd Floor, Shop 99, Rishon LeZion · 054-7438443 / 077-803-5020 · [email protected].
As a rule, for goods priced at 150 ₪ or more, the legal warranty period is one year from the date of delivery unless otherwise explicitly stated in writing. Importer / manufacturer warranty may differ – and the one on the certificate prevails between the parties as permitted by law.
1. Who provides the warranty
- Product imported by another importer and sold by us – the warranty is on the importer according to their certificate; their details will appear on the invoice if provided to us.
- XmodZ assembly (pre-built PC or assembly per quote) – the lab’s warranty on assembly and testing work, in addition to the component warranty per manufacturer/importer.
- Custom water-cooling loop – warranty on the loop, fittings, and assembly as long as it has not been opened, modified, or had its coolant replaced except at the XmodZ lab.
2. Claim process
Schedule an appointment with the lab: David Sakharov 17, 2nd Floor, Shop 99, Rishon LeZion. Phone 054-7438443 / 077-803-5020 · [email protected]. You must bring the invoice. Receiving a product for inspection does not constitute an admission of defect. For a product installed in a system not purchased from us – deliver only the item itself.
Backing up data before delivering to the lab is your responsibility. We are not liable for loss of data, operating system, or licenses not purchased from us.
3. What is not covered
- Physical damage, breakage, external liquids, corrosion, abnormal dust, insects, drops, lightning, abnormal voltage, lack of grounding.
- Removal of warranty / serial sticker.
- Repair, modification of assembly, adding components, or opening the loop by anyone other than the XmodZ lab.
- Software, viruses, hardware incompatibility added by the customer themselves.
- Use that deviates from manufacturer instructions or normal usage conditions.
In such cases, inspection and repair are subject to additional payment, per the lab’s quote to be approved in advance.
4. Limitation of liability
Subject to law that cannot be contracted around: the warranty is for repair or replacement at the lab / importer’s discretion – not for compensation for loss of profit, time, data, indirect damage, or fitness for a particular purpose not recorded in the invoice. The 3D simulation and AI advice do not constitute a warranty document.
Equipment left at the lab without coordination will be considered abandoned upon notice to the customer; the store may charge storage fees or act according to law if not collected within a reasonable time after notice.